The Tenant Fees Act 2019 sets out clear guidance as to what fees are permittable. The act applies to tenancies starting on or after the 1st June 2019. We will only charge permittable fees. Please contact us if you have further questions in relation to the permittable fees.
The list below offers information on costs and charges that we may need to apply during or at the end of your tenancy. We never apply a default fee as we always look at the individual case, the time we spent and what would be a reasonable cost.
It is important for tenants to understand that they have a responsibilities towards the upkeep of the property too. For example it is not the landlords or argents responsibility to change a light bulb. If we get asked to investigate a fault on the lighting and it turns out to be just a broken light bulb then the tenant will have to cover the costs for rectifying the problem, in this case this would be the time spent plus the cost of material. If a maintenance company or an electrician attended the full costs will have to be covered by the tenant.
The Tenant Fees Act 2019 is not intented to create a situation that the tenant can off-load all tasks and responsibility including relevant costs to the landlord and or agent.
Please note, all our fees are quoted inclusive of VAT.
For tenancies, which have started before the 1st June 2019 the previously agreed costs continue to apply until 31st May 2019. Please refer to the sections at the bottom of this page or if in doubt please contact us to verify which fees may apply to your tenancy.
Once the tenant and the landlord have agreed basic terms of rent and contract term or any other relevant points all subject to contract KLEIN will require the payment of a holding fee of 1 week rent.
The holding fee will be credited against the tenancy deposit upon sucessful signing of the contract.
The tenants forfeit the holding fee for the following reasons:
-) The applicants are unreasonably holding up the signing of the tenancy
-) The applicants fails to take all reasonable steps to enter into the tenancy agreement
-) The tenant fails a right-to-rent check
-) The applicants insist to have clauses in the contract that are unlawful
-) The applicants choose to rent a different property or withdraws from the property
-) The applicants don’t supply the references in the necessary time frame in order to sign the contract before the proposed start date
-) The applicants try to forge any information necessary for the landlord or supply false references.
The holding fee will be returned to the applicants if the landlord decides not to let the property to the tenants for other reasons than the above listed reasons of forfeiture or if the landlord or his agent imposed a requirement that breached the Tenancy Fees Act 2019 or acted in such a way to the tenant or the relevant person that it would be unreasonable to expect the tenant to enter into a tenancy agreement with them.
The tenancy will require the following tenancy deposit which will be insured through the deposit protection scheme known as Mydeposits (please refer to the relevant section on our website):
Tenancies up to £50,000/annum: 5 weeks
Tenancies over £50,000/annum: 6 weeks
We do not charge tenants for the provision of an inventory nor for the check-in and check-out of the property.
Please note that this is not a card blanch for tenants to leave the flat in a bad state. The full terms and conditions of the tenancy still apply. Tenants are still expected to return the flat in a similar condition they received it with wear and tear excepted. As a default we expect all our properties to have been professionally cleaned at the start and the condition of the property will be recorded in the inventory. The tenant is responsible to organise the cleaning at the end of the tenancy so that it is ready for the hand-over. We do not expect tenants to better the condition of the property.
To sign another person into a joint contract during the fixed term of the tenancy costs £50/per tenant. In some circumstances, it may be appropriate for this to be higher. In such cases we will be able to demonstrate that any fee above £50 is reasonable and will provide evidence of the costs we have incurred in the form of receipts or invoices.
£50/per tenant or change
To deal with changes to the existing tenancy such as but not restricted to the permissions to keep a pet or permission for permitted occupants £50/per change. In some circumstances, it may be appropriate for this to be higher. In such cases we will be able to demonstrate that any fee above £50 is reasonable and will provide evidence of the costs we have incurred in the form of receipts or invoices.
3% above the Bank of England
All payments are expected to reach us in a timely fashion. We expect tenants to inform and discuss any delay with us before it happens. If a payment hasn’t reached our accounts we will get in touch with our tenants as they may be simple technical issues that can be easily resolved. However, should for example rent be paid late regularly we will reserve the right to charge this fee in the following manor.
If a tenant is late with paying the rent by more than 14 days and may not exceed the interest of more than 3% above the Bank of England’s annual percentage rate for each day that the payment is outstanding. The tenancy agreement will specify the condition more clearly. If there is no clause in the tenancy agreement this interest payment may not apply. The Act does not affect any entitlement to recover damages for breach of contract.
The cost for replacing a lost, stolen or broken key, security devise such as a fob or a broken lock will be charged at cost of the individual item as it is charged to us plus our time obtaining & organising such replacement (£15). Please note that costs for keys vary depending on the security company, type of key or security devise, building management charges etc. The same charges apply to additional sets of keys, provided that we have the permission to supply additional sets. Please note that restrictions on quantity of sets of keys may apply which may have been imposed by the landlord or the building management.
When possible we will try to facilitate that the tenant can organise the replacement keys directly so that the cost of the replacement key is limited to the cost of the key itself.
If a tenant requests an early termination during a fixed term contract and earlier than the permitted break clause date or the agreed notice period during the fixed term or periodic term the landlord or his agent may charge for the loss in rent resulting from a tenant’s decision to leave and/or the costs of re-advertising or referencing, or the reasonable costs to the agent such as referencing and marketing costs. The tenant will be informed in advance what the likely cost will be and will have a chance to agree to such additional charges.
Cost per hour: £42/hour
Any additional time that we need to spent on rectifying unresolved issues in connection with the end of the tenancy such as but not limited to cleaning, repair visits, damage rectification and removal of items is charged on a pro rata time basis.
The Act does not affect any entitlement to recover damages for breach of contract.
We always aim to provide the tenant with the opportunity to instruct a suitable tradesperson, service providers or handyman to deal with any issues falling under his/her obligation provided that they are adequately competent and insured. There may be certain circumstances which prevent this from being the right cause of action as there may be risk of further damage to the property or life.
Tenants often ask us for contact details of tradesmen or services. We may at times be able to provide tenants with a list of such contractors or service providers. They are submitted with the understanding that KLEIN is not responsible for the tenant’s choice of contractors or service providers nor their fees or guarntees. The tenant will be responsible for work undertaken by the contractor or service provider he has instructed including all possible damages due to bad or wrong workmanship.
Often, tenants ask us to help them to deal with maintenance issues in relation to the properties we manage but which strictly fall under the obligations of the tenants. The charge we apply can cover a variety of works or time spent depending on individual circumstances. For example a replacement of lightbulbs, topping up the central heating system, switching a fuse back on which tripped provided that this is not a fault on the actual wiring system. Such work is defined as a service to the tenant and not a charge by the landlord to the tenant.
Cost per hour: £42/hour
Under no circumstances is the tenant obliged to use our service or contractors suggested by us.
General administration fee for tenants: £240.00 (inc VAT)
The fixed general administration fee can cover a variety of works depending on individual circumstances such as references and right-to-rent checks for up to two applicants, negotiation of the terms of the tenancy agreement as well as preparation and finalisation of the tenancy agreement. Any additional applicant will be charged £42.00 (inc VAT).
To sign new tenant into a contract: £120.00/per tenant (inc VAT)
To sign another person into a joint contract during the fixed term of the tenancy costs £120.00/per tenant (inc VAT).
Administration charge for deposit protection scheme: £24.00 (inc VAT)
The administration charge covers the registration and admin cost for the tenant to protect the deposit with my-deposits.
Inventory and check-out; standard fee: £96.00 (inc VAT)
Please note the following list, as some individual circumstances may affect the overall charge:
Check-in fees and inventory are paid by the landlord.
Check-out is charged to the tenant. Standard fee: £96.00 (inc VAT)
Inventory check will be charged according to the charges of the inventory company if carried out by out-of-house inventory clerks.
The costs are in accordance with the size of the property and depend on the costs of the inventory clerks used.
Additional checks and rectification of damage:
Any additional time that we need to spent on rectifying unresolved issues in connection with the end of the tenancy such as but not limited to cleaning, repair visits, damage rectification and removal of items is charged either per visit or on a pro rata time basis.
Cost per additional visit: £36.00 (inc VAT) Cost per hour: £60.00/hour (inc VAT)
Late payment charges: £60.00
All payments are expected to reach us in a timely fashion. We expect tenants to inform and discuss any delay with us before it happens. If a payment hasn’t reached our accounts we will get in touch with our tenants as they may be simple technical issues that can be easily resolved. However, should for example rent be paid late regularly we will reserve the right to charge this fee in the following manor:
The late payment fee is due for each and every single correspondence with reference to late payment of rent, with reference to each canceled standing order arrangement or canceled cheque.
Interests on sums not paid: 3% above Bank of England base rate