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In this section we offer important and relevant information for tenants and applicants who are looking to rent a property through our services.

Deposit protection

We are a member agent of MyDeposits.co.uk and all deposits insured through us are registered and protected through this deposit protection scheme. The deposit protection scheme was created for the security of both, the landlord and the tenant in order to provide a formal way to resolve a dispute.

Deposit negotiations at the end of a tenancy are never easy. Tenants should know that we as agents are neutral in this matter.  To this day we can pride ourselves with not having had to go into a dispute resolution via the insurance scheme after managing hundreds of deposits.

Latest information on matters relating to the deposit protection can be found on their website www.mydeposits.co.uk

The Property Ombudsman

M KLEIN is member of The Property Ombudsman. As a member we subscribe to the code of Practice for Lettings and Sales. For the latest versions please ask us for a hard copy, a pdf copy or visit the website at


Tenant fees

General admin fees for tenants: £240.00 (inc VAT)
The general admin fees include references for 2 applicants. Any additional applicant will be charged £42.00 (inc VAT).

To sign out and or sign another person into a joint contract during the fixed term of the tenancy costs £120.00/per tenant (inc VAT).

We do not charge any renewal fees provided that there are no additional persons joining or leaving the contract.

Check-in fees and inventory are paid by the landlord. Check-out and inventory are charged to the tenants. The costs are in accordance with the size of the property and depend on the costs of the inventory clerks used. Any additional time that we need to spent on rectifying any unresolved issues in connection with the end of the tenancy such as but not limited to cleaning, repair visits, damage rectification and removal of items is charges either per visit on time basis.

Client money protection

Client money protection is not only important for landlords but it is vital for tenants too. This can be in particular relevant when it comes to handling your deposits. For example the deposit is protected through the deposit scheme during the term while it is insured but this can only start once the funds have been received and the deposit registration has been processed.

KLEIN is a member of Client Money Protect.


Ventilation and damp

Keeping your property well ventilated is very important for your health and the upkeep of the property. The wrong cycle of heating, ventilation – or the lack of, routine living activities such as washing up, bath or shower and drying close within the property can build up high levels of humidity in the air. This humidity then condensates on cold surfaces such as outside walls, windows or behind furniture covering un-vented areas. This can then lead to mold.

The link below takes you to a very good video from the National Landlord Association explaining the problems.

NLA Video

E-signatures on contracts and other documents

KLEIN is committed to reducing the amount of paper and transportation where possible to reduce the impact on the environment. As part of that commitment we use online e-signing services. There are many adavantages to tenanants and landlords including direct downlaodability, faster processing of documents and total transperency.

E-signing has been a legally fully accpeted for of signature. Further information on this matter can be found on the website from the law society.


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