Introduction

KLEIN has been offering block and freehold management services in Central and West London since 2005. We specialize in small to medium sized blocks of flats.

KLEIN offers a personal service, with a strong emphasis on providing transparent accounts and servicing the day-to-day needs of your property.

We believe in a hands-on approach to block management. We document and assess issues relating to your property on-site, to be able to resolve them as efficiently and professionally as possible. Timely on-site inspections help us to determine the best course of action and what professional help is required – this can range from structural surveyors, electricians and fire safety companies right down to smaller jobs that can be carried out by a maintenance team.

We can help you find suitable contractors, accountants, solicitors and surveyors to resolve any issue pertaining to your property, but if you prefer we are equally happy to work closely with your own trusted workmen or professional of your choice.

• Collection of ground rents and service charges
• Preparation of service charge budgets and financial forecasts
• Preparation of year end accounts and returns
• Organising building insurance, including valuations and claims handling
• Facilitation and attendance of annual/six monthly meetings
• Liaison with residents on issues relating to freehold of the block
• Dealing with assignments and notices
• Site visits
• Supervision of building works
• Supervision of general building maintenance
• Supervision of contracts covering gardening, cleaning and day to day management
• Regular reports to Freeholders (or right-to-manage companies)

At KLEIN we believe in keeping transparent and easy to understand accounts.

All outgoings are clearly entered onto itemised lists in the accounts. Every expense is numbered, categorized and dated. Print outs of the accounts are always available on request, but they are also sent out automatically along with the annual accounts to all leaseholders.

An example of the detailed itemised accounts that we provide to clients is available on request.

We do not mix or pool client accounts and money!

At KLEIN every managed block has a minimum of two dedicated client deposit accounts – and this really does mean separate accounts with the bank. The first account is usually for the day-to-day management of the property. The second account is purely for the sinking fund (reserve fund). Copies of the bank statements for these accounts are usually sent to the freeholder. But copies are also available to all leaseholders, on request.

We cover all of central London and surrounding areas. Should you be interested in our services and your are located further out please do not hesitate to contact us as we may still be able to help.

KLEIN is member of The Property Ombudsman – Residential Leasehold Management. The ombudsman can help to resolve disputes which cannot be resolved directly between the relevant parties and arise between a managing agent and owner and leaseholders of residential property.

Guidance and further information can be found on the following website:

https://www.tpos.co.uk/consumers/advice-for-consumers/rlm